23
Subcategories (Nesting articles)

It would be great if we could create subcategories within a category.

Feature Planned
7
17
Make frontend texts translateable

It would be nice to be able to translate (or change) the default texts for "How can we help?", "Was this article helpful?", or "Popular Articles".

Feature In Progress
2
12
Autosave articles

Articles we are typing should be auto-saved and/or stored in our cache so we do not lose the article if something happens to our browser session.

Feature In Review
0
10
Limit Team Access to Categories

It would be great if we can limit team access to categories as well.

Feature Planned
1
10
A multi-lingual knowledge base

Similar to crips knowledgebase. crisp.chat/en/knowledge/multil...

Idea Planned
0
9
Download PDF

Ability to have a 'download as PDF' button for viewers of an article, that would download a nice branded PDF of an article.

Feature Planned
1
9
Export the entire knowledgebase

Admin can export the entire database to XML or similar format. Ideally as HTML pages with text/formatting/images in tact.

Feature In Review
3
9
Create a team role which allows for article creation but not publishing

Like on Wordpress, have a team user role which allows someone to create a "draft" of an article but does not allow them to publish it to the knowledgebase. We have a large team and although everyone can contribute to the (...)

Feature In Progress
1
8
Tables, tabs, collapsible (accordions)

I know this is  meant as a simple knowledge base, but the addition of these features in a knowledge base will turn this into a full featured knowledge base. I have added an image so you can see how they would look A (...)

Feature Backlog
2
5
Indent Paragraphs / Nested Numbering

Being able to indent paragraphs and/or do nested numbering would be really helpful for legal documents / policies.

Feature Backlog
0
4
Ability to clone entire knowledge base

Say you are developing a knowledge base for a client and you have another one that need the same/verysimilar/repetitive categories and articles. Would be great if you could clone/copy the knowledge base. Even for interna (...)

Feature Backlog
1
4
Combination of IP address and password restriction

I would like to allow employees access from the company network via IP restrictions. Only employees who access the KB on the go should receive the password prompt.

Feature Backlog
0
4
CSV import

Ability to import articles from previous knowledge base.

Idea In Review
0
3
Customise article slugs

Implement the possibility to change article slugs. So when the article slug is "this-is-the-article-title", make it editable so we can use "my-custom-article-slug".

Feature Planned
1
3
Ability to link to documents (eg, download a form)

For those using as a knowledgebase, the ability to download a form from a knowledgebase article would be great.

Feature Backlog
1

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